PRIVACY POLICY

Last Updated: June 11, 2026

1. Introduction

Welcome to EYRANO.
At EYRANO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website, eyrano.com.
By using our website, creating an account, placing an order, filling out a contact form, or interacting with our services, you agree to the practices described in this Privacy Policy.
If you have any questions regarding this Privacy Policy, you may contact us through our Contact Us page or email us at hello@eyrano.com.

2. Information We Collect

We may collect the following information when you use our website:

Personal Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Account & Profile Information

When you create an account or interact with site features, we may store:

• Username and Email address
• Account preferences
• Order history
• Wishlist items (products you have saved for later)

Order & Checkout Information

When you place an order or begin the checkout process, we may collect:

• Products purchased or added to your cart
• Email addresses entered during checkout (even if the transaction is not completed)
• Order details and transaction records
• Delivery information
• Payment method used

Technical & Security Information

When you browse our website, certain information may be collected automatically by our analytics and security systems, including:

• IP address
• Browser type and Device information
• Operating system
• Website usage data, pages visited, and referral sources
• Security logs (such as failed login attempts to protect against fraud and malicious activity)

Communication Data

• Information you provide when submitting inquiries through our contact forms or communicating with our support team.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders, and deliver products and services.
• Manage customer accounts and personal wishlists.
• Provide customer support and respond to inquiries.
• Communicate order updates and tracking information.
• Send automated cart abandonment reminders if you leave items in your cart without checking out.
• Improve website functionality, page load speeds, and overall user experience.
• Prevent fraud, unauthorized activity, and secure our website against security threats.
• Comply with legal obligations.
• Send marketing communications when you have subscribed or opted in.

4. Payments

EYRANO offers multiple payment options, including:

• Razorpay payment gateway
• Cash on Delivery (COD)

Online payments are processed through trusted third-party payment providers. EYRANO does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on its servers. Payment information is handled directly according to the policies and strict security standards of Razorpay.

5. Customer Reviews and User Content

Customers may voluntarily submit:

• Product reviews and Ratings
• Review images and videos
• Feedback

By submitting content to EYRANO, you grant us permission to display such content on our website and marketing channels for the purpose of showcasing customer experiences. Automated emails may be sent to you requesting a review after a purchase. We reserve the right to remove content that is misleading, offensive, unlawful, or violates our policies.

6. Cookies and Tracking Technologies

EYRANO uses cookies and similar technologies (including website caching mechanisms) to improve website functionality and user experience.
Cookies may be used to:

• Remember user login sessions.
• Maintain shopping cart and wishlist functionality.
• Store website preferences and optimize loading times.
• Analyze website traffic and visitor behavior.
• Run security firewalls to block malicious traffic.

You may choose to disable cookies through your browser settings, although some essential features of the website (like the shopping cart or logging in) may not function properly without them.

7. Analytics and Website Performance

We use analytics tools, including Google Analytics (via Google Site Kit), to understand how visitors interact with our website.
Analytics information may include:

• Device and browser information
• Website activity, pages viewed, and session duration
• Traffic sources and geographic locations (at a general level)

This information helps us optimize our website, measure the success of our campaigns, and improve our products and services.

8. Sharing of Information

We do not sell or rent personal information to third parties. We may share information only when strictly necessary with our trusted service providers:

Shipping and Logistics Partners:

We use Shiprocket to manage our shipping operations. We share your name, shipping address, and phone number with them to calculate rates, generate shipping labels, and deliver your orders.

Payment Providers:

Such as Razorpay, for secure transaction processing.

Website Operations:

Hosting providers, email routing services, and website security providers (such as Wordfence) to ensure our site remains fast and safe.

Legal Requirements

We may disclose information when required by law, court order, government authority, or legal process.

9. Data Retention

We retain personal information, as well as routine website backups, only for as long as necessary to:

• Provide our services and maintain customer accounts.
• Fulfill orders and manage returns.
• Meet legal, tax, accounting, and regulatory obligations.
• Resolve disputes and enforce agreements.

When information is no longer required, it is securely deleted, anonymized, or removed from our active systems and backup cycles.

10. Children’s Privacy

EYRANO is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to remove such information immediately.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information or update account details.
• Request the deletion of your personal information.
• Withdraw marketing consent or unsubscribe from emails.
• Request information regarding how your data is processed.

To exercise any of these rights, please contact us using the details provided below.

12. Data Security

We implement reasonable administrative, technical, and organizational measures—including active firewalls, malware scanning, and secure SMTP protocols—to protect your information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and therefore we cannot guarantee absolute security.

13. Changes to This Privacy Policy

EYRANO may update this Privacy Policy from time to time to reflect changes in our business practices, new website features, legal requirements, or services. Any updates will be posted on this page with an updated revision date. Your continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: hello@eyrano.com
Website: Contact Us