FAQs

Quick answers to common questions about EYRANO orders, shipping, payments, returns, sizing, and support.

ORDER & PAYMENT

What payment methods do you accept?

We accept online payments through Razorpay and Cash on Delivery (COD) for eligible orders.

Is Cash on Delivery available?

Yes, Cash on Delivery is available for eligible orders. A ₹49 COD convenience fee applies.

How can I avoid the COD fee?

You can avoid the ₹49 COD convenience fee by choosing a prepaid payment method during checkout.

Where does EYRANO deliver?

EYRANO currently delivers across India.

Do you offer free shipping?

Yes, EYRANO currently offers free shipping across India.

How long does delivery take?

After dispatch, most orders are delivered within 3–5 business days in metro cities and 5–8 business days in other locations.

How can I track my order?

Once your order is shipped, tracking details will be shared with you. You can also use our Track Order page.

Can I exchange my order?

Yes, eligible exchange requests can be made within 7 days of delivery.

What can be exchanged?

You may request an exchange if you received the wrong item, a damaged item, or if the size received is not suitable.

Does EYRANO cover exchange shipping?

Yes, EYRANO currently covers exchange shipping costs for approved exchange requests.

Can I return a product because I changed my mind?

Products delivered exactly as ordered, including the selected design, color, and size, are not eligible for exchange or refund.

How do I choose the right size?

Please check our Size Guide before placing your order. If you are between sizes, choose based on your preferred fit.

Are product colors exactly the same as shown online?

We try to display colors as accurately as possible, but actual colors may slightly vary due to screen settings, lighting, and production differences.

How can I contact EYRANO?

You can contact us through our Contact Us page or email us at hello@eyrano.com.

When will I receive a reply?

We aim to respond as soon as possible. Response times may vary depending on the number of requests.

Still need help? Reach out to us and we’ll do our best to assist you.